Terms and conditions

1. About us

This website is operated by transcend (“we”, “us”, “our”). If you have any questions, please contact us at anita@transcendspace.co.uk.

2. Services

We provide executive coaching, advisory services, workshops and retreats (“Services”).
Full details of each Service are set out on the relevant page or provided directly to you.

3. Business and Consumer Clients

Our Services may be purchased by:

  • individuals acting for personal purposes (“Consumers”); and
  • businesses or individuals acting in the course of business (“Business Clients”)

Different legal rights may apply depending on your status.

4. Booking and contract formation

A contract is formed between transcend and clients when:

  • a Statement of Work agreement is duly signed; and
  • payment (or deposit) is received by us

We reserve the right to decline or cancel bookings.

5. Fees and payment

  • All fees are as stated at the time of booking or in writing
  • Payment terms will be specified in our SOW agreement
  • Where a deposit is required, the balance must be paid by the stated deadline
  • Failure to pay may result in cancellation

Unless stated otherwise, payments are non-refundable except as set out below.

6. Cancellations and refunds

Coaching / Advisory Services

  • More than 48 hours’ notice → session may be rescheduled
  • Less than 48 hours’ notice → session may be forfeited

Leadership & Team Retreats

  • Cancellations more than 30 days before the event → partial refund may be offered at our discretion
  • Cancellations within 30 days → non-refundable

Places may be transferred to another participant with our approval.

Consumer Rights (UK)

If you are a Consumer purchasing online, you may have a legal right to cancel within 14 days.

However, this right may be lost if:

  • the Service is scheduled within that period; or
  • you request that we begin the Service immediately

By booking, you agree that we may begin providing the Services within the cancellation period where applicable.

We may cancel or reschedule Services. If we do:

  • you will be offered an alternative; or
  • a refund of amounts paid

We are not responsible for additional costs (e.g. travel or accommodation).

7. Nature of services

Our Services support personal and professional development.

  • We do not guarantee specific results or outcomes
  • Results vary depending on the individual or organisation
  • Our Services do not constitute medical, psychological, financial or legal advice

You remain responsible for your own decisions and actions.

8. Health and wellbeing (Retreats)

By attending, you confirm that:

  • you are fit to participate
  • you will inform us of any relevant conditions

Participation is at your own risk.

9. Client responsibilities

You agree to:

  • provide accurate information
  • engage respectfully
  • follow any guidance provided

We may remove participants without refund for inappropriate behaviour.

10. Intellectual Property

All materials provided remain our property. They may not be copied, shared or used for commercial purposes without permission.

11. Limitation of Liability

For Business Clients

We exclude all implied terms to the fullest extent permitted by law. We shall not be liable for:

  • loss of profit
  • loss of business
  • indirect or consequential losses

Our total liability is limited to the fees paid.

For Consumers

Nothing in these Terms excludes liability for:

  • death or personal injury caused by negligence
  • fraud or fraudulent misrepresentation

Subject to this, our liability is limited to the amount paid for the Services.

12. Force Majeure

We are not liable for delays or failure due to events beyond our control, including:

  • illness
  • travel disruption
  • venue issues
  • natural events

13. Website use

Your use of the website is at your own risk.

We do not guarantee uninterrupted or error-free access.

14. Links

We are not responsible for third-party websites linked from our site.

15. Changes to these Terms

We may update these Terms at any time.

The latest version will be available on our website.

16. Governing Law

These Terms are governed by the laws of England and Wales, and disputes will be subject to the courts of England and Wales.

17. Contact

For any questions, please contact us at anita@transcendspace.co.uk.